Operations and team with AI

Owner-manager, operations manager, supervisor — The business runs correctly when I am not in the room.

You have staff. Quality depends on who is on duty, and everything stops when you travel.

What you'll be able to do

• Write the five procedures that carry most of your quality problems
• Build a weekly schedule and a handover checklist your team uses
• Run a scored recruitment grid instead of hiring on impression
• Prepare a short induction so a new hire is useful in a week
• Hold a monthly review with figures rather than feelings

How it's built

The people-management content comes from our own Leadership & People Management track, plus free Open University supervision units. AI is used to draft procedures from a spoken description and to translate them into the second working language of your team.

What you earn

• Five written procedures and one induction pack in use
• A recruitment grid and a monthly review format
• An LES Institute certificate on the assessed track

Requirements

• At least one employee or regular helper
• A smartphone or laptop
• Willingness to write things down