AI for customer service and communication

Customer-facing staff, community manager, reception, support agent — I answer every customer quickly, in the right language, without losing the human tone.

Level 1 — no code

Messages arrive faster than you can answer them, in two languages, and the tone matters as much as the speed.

What you'll be able to do

• Build a bilingual reply library for the twenty most frequent questions
• Answer a difficult or angry message without escalating it
• Write social posts and captions that sound local, not translated
• Route what AI must not answer to a human, on purpose
• Measure response time and satisfaction with a simple sheet

Modules

• M1 — The reply library — Twenty questions, two languages, one tone.
• M2 — Difficult conversations — Complaints, delays, refunds and mistakes you have to own.
• M3 — Posts and captions — Content that sounds like your business, produced weekly.

Capstone project

Thirty days of answered messages — Run your reply library for thirty days. Record response times before and after, show three difficult conversations handled, and publish a content calendar you kept.

What you earn

• A bilingual reply library in daily use
• A response-time sheet for your team
• LES Institute certificate — AI for Customer Communication

Requirements

• AI foundations, or equivalent experience
• A phone with WhatsApp